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Agent collision detection

Tickets
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Aritic Desk have the feature of Agent collision detection which tells that how many other agents are viewing or replying to a ticket, and who they are. This way, agents won’t pick up requests that their teammates have already picked up. Agent collision detection saves a lot of time for support members and frees them up for productive work hours instead.

You can view this feature at the bottom of the screen after clicking on the ticket: –