Facebook Channel

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Facebook

It’s easy and possible to put your Facebook page communication into Aritic. To do so, you need to follow these steps:

Register Facebook App
Register your Aritic as a Facebook app at https://developers.facebook.com.
Click on “Create New App” and enter app name
You need to be required to do the following:
Go to Settings -> Basic
“+ add Platform” -> Website and enter your Aritic URL link http://support.aritic.com
Fill “App Domains”, “Contact Email”, “Privacy Policy URL”, “Terms of Service URL” and add a app icon

Finally “Save Changes”.
In order to read and write on facebook pages, we need to get “publish_pages” and “manage_pages” permissions.
Go to “App Review” and request them.
Finally, go to Settings -> Basic -> “App Secret” -> “Show” and note the “App ID” and “App Secret”.

Configure Aritic as Facebook app
Go to “Admin -> Channels -> Facebook”
Click on “Connect Facebook App” and enter your “App ID”, “App Secret” and verify the “Callback URL”.
Connect Facebook App, click “Submit”
Done, your Aritic is configured as Facebook App now.

Link your Facebook Page to your Aritic Facebook app
Now you need to link your Facebook Page from which you want to get posts and send out comments.
Click on “Add Account”, then you will see the authorize app page of Facebook. Click on “authorize app”.
Click on “Add Account” Facebook authorize app page will appear
You will get redirected back to Aritic. Now you need to configure your search keys, where mentions and direct messages should get routed.
After you are done, you will get an overview of all linked Facebook Accounts.

Start using your new channel
Start and write a post to your page, a short time later you will have a new ticket in Aritic.
Just click on the reply button (as you do it for emails) to send a comment.