Automatic ticket assignment using Dispatch


In Aritic Desk the user can assign the automatic dispatch of ticket at any time,for this setup please follow the below step: –

  1. Go to Aritic Desk Dashboard > Admin > Business Rule > Automation.
  2. Click on “New Automation” or on the ticket in which you want to activate the automatic dispatch of the tickets.
  3. Here you can schedule the ticket dispatch timing accordingly inside “WHEN SHOULD THE JOB RUN?”.
  4. Click on “Submit” button.