Category : Groups

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Groups in AriticDesk correspond to groups that edit tickets. For example, The tickets relevant to the sales department are available in the ‘Sales’ group, while the tickets for the support department are available in the ‘Support’ group. Tickets flow through various channels in AriticDesk and are sorted into the groups and made available to the ..

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The time after the ticket is changed to “unassigned” after the assigned agent does not work on the ticket. You can easily configure the assignment timeout for the particular group , follow the given step to know how to configure assignment timeout for the group: – Go to AriticDesk Dashboard > Settings > Manage > Group. ..

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This is about the decision, what happens with a new message from the customer after a ticket has been closed. Either the status of the ticket is changed to “open” (yes) or a completely new ticket is created (no). You can easily configure whether the follow up is possible for the particular group or not, ..

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Here it is to decide whether in the case of a follow up the agent is to be registered as the owner who was saved as the last owner (yes) or whether the owner should be left open (no). You can easily assign the follow up emails to a group, follow the given step to ..

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The Email-address the group is assigned to. That means that all tickets sent to this e-mail address will be assigned to this group. Also, this email address is the sender address for e-mails written from the system. You can easily configure an Email to a group, follow the given step to know how to configure ..

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You can easily configure the signature to a group, follow the given step to know how to configure signature to a group, an already created signature can be selected (Channels –> E-Mail –> Signatures): – Go to AriticDesk Dashboard > Settings > Manage > Group. Click on “New Group” from the right corner of the screen or on ..

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It is very easy to enable or disable group inside Aritic Desk. To enable or disable the group you need to follow the below steps: – Go to AriticDesk Dashboard > Settings > Manage > Group. Click on “New Group” from the right corner of the screen or on the particular group to which you ..

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To create a new group, go to Aritic Desk Dashboard > Settings > Manage > Groups > New Group. Now fill all the details: NAME:  “Support” ASSIGNMENT TIMEOUT:  “30 min” {NOTE-Assignment timeout in the minute it assigned agent is not working on it. Ticket will be shown unassigned.} FOLLOW UP POSSIBLE: “Yes” {Follow up for ..

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