Category : Report Profiles

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Basic Search in Aritic Desk is to search the recent tickets created by the Admin, Agent or Customers. Through this it is easy to search the things performed in Aritic Desk. The search field is always being found in the upper left corner. The search is available for tickets, articles, customers and organizations, and starts ..

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Aritic Desk gives the facility to their user to analyze the ticket and profile at the real-time. This means the user can check the details of the work done on tickets.The real-time data reported is less than two minutes latent and auto-updates on a minute-by-minute basis. To Analysis the profile  in Aritic Desk please follow ..

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AriticDesk gives the facility to their user to analysis the ticket at the real-time. This means the user can check the details of the work done on tickets.The real-time data reported is less than two minutes latent and auto-updates on a minute-by-minute basis. To Analysis the real-time ticket  in AriticDesk please follow the given steps: – ..

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This feature makes it possible to search information tickets in a split second.To do the advance search for the tickets follow the given steps: – Go to Aritic Desk Dashboard > Settings > Reports > Advance Search. Here, you have to select the type of search for “Ticket/User”, click on “Ticket” Now, filter all the ..

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This feature makes it possible to search information tickets in a split second.To do the advance search for the User follow the given steps: – Go to Aritic Desk Dashboard > Settings > Reports > Advance Search. Here, you have to select the type of search for “Ticket/User”, click on “User”. Now, filter all the ..

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AriticDesk gives the facility to their user to analysis the performance of the team at the real-time. This means the user can check the details of the work done on tickets.The real-time data reported is less than two minutes latent and auto-updates on a minute-by-minute basis. To Analysis the real-time ticket performance in AriticDesk please follow ..

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Once logged into your Aritic Desk Account, your account will look like. The dashboard is divided into seven different parts: Waiting time/handling time Displays the average time needed to handle and reply to your own tickets on the current day. The average processing time of the entire team is being shown in gray. Mood/escalated tickets ..

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Since customers do not obtain a aggregate service from service providers, a possibility for effort tracking by agents and assistance in subsequent accounting facilitates tasks for everyone involved. So time accounting helps to track effort by agents during ticket processing, definition of ticket categories for which time tracking should be compulsory, possibility of analysis. To ..

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