Category : Service Level Agreements

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SLAs are set rules that define the level of services a customer can expect from the service providers. Your SLAs are used to determine the due by time for every ticket you create on Aritic Desk. You can also have default SLAs for your all customers or different SLAs for each customer type/tier. To set ..

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SLA MANAGEMENT– A calendar is needed to escalations or analyzes to calculate based on business hours. Define a “standard” calendar which system-wide is valid. Only in the stated business hours escalation alerts are sent to agents. Have you for what you have to comply with different customer business hours, you can create multiple calendars. The ..

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