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In Aritic Desk, if the issue is resolved then the agent who has solved the issue can schedule the ticket pending close. Follow the below step to do the same: – Go to Aritic Desk Dashboard, select the ticket for which you want to schedule ticket pending reminder. From the right navigation bar inside “Status” ..

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In Aritic Desk, if there is no response given to the ticket and the ticket owner can schedule the ticket pending reminder. Follow the below step to do the same: – Go to Aritic Desk Dashboard, select the ticket for which you want to schedule ticket pending reminder. From the right navigation bar inside “Status” ..

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Aritic Desk have the feature of Agent collision detection which tells that how many other agents are viewing or replying to a ticket, and who they are. This way, agents won’t pick up requests that their teammates have already picked up. Agent collision detection saves a lot of time for support members and frees them ..

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The identifier for a ticket, e. g. Ticket#, Call#, MyTicket#. The default is Ticket# and ticket hook positioning is the format of the subject. To do such settings, please follow the given steps: – Go to AriticDesk Dashboard > Admin > Settings > Tickets. Click on “Number”, and enter the required details ac..

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The identifier for a ticket, e. g. Ticket#, Call#, MyTicket#. The default is Ticket# and ticket hook positioning is the format of the subject. To do such settings, please follow the given steps: – Go to AriticDesk Dashboard > Admin > Settings > Tickets. Click on “Base”, for “Ticket Hook” give the name of your ..

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On almost every place in the UI where a ticket is shown you will see a colored circle. The color shows if the ticket needs particular attention not: Orange – Ticket is created, somebody needs to work on it – Pending reminder of ticket has been reached, somebody needs to work on it Red – ..

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If agents need to create tickets with similar content, they can be stored as ticket templates, in order to use the same content the ticketing in the future. The following ticket information can be put into a template: ticket type, customer, title, text, group, owner, status, priority and tags. In order to create a new ..

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In order to search and assign tickets better, they can be tagged. Tags can be placed on the right hand side under the ticket information. When you enter a tag to be assigned, suggestions are made based on previously ..

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Sometime it happens that one ticket must be processed by different persons/groups, it is useful to split the ticket. Especially for processes which have different durations this method is recommended. Click the “split” button below the article:This leads to the “normal” ticket creation dialog. In addition, all the information that was stored in the ticket, ..

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