The Email-address the group is assigned to. That means that all tickets sent to this e-mail address will be assigned to this group. Also, this email address is the sender address for e-mails written from the system.
You can easily configure an Email to a group, follow the given step to know how to configure Email to a group: –
- Go to AriticDesk Dashboard > Settings > Manage > Group.
- Click on “New Group” from the right corner of the screen or on the “particular group” to which you want to configure the email.
- In a new modal window, fill the details and activate the particular group.
- Inside “Email” option select the defined signature from the drop down menu.
- Click on “Submit” button.