Contacts & ticket history

Getting Started

In AriticDesk, you can check the ticket history means who has created the ticket, at what time, when it get resolved etc etc. To check the contact and ticket history follow below step:

Go to AriticDesk Dashboard > Overviews  > Select the ticket.Now, from right top corner of the screen, click on  the drop down option near ticket.Choose “History” option from the menu.In a new modal window, you will get the information about the ticket.