Escalation email for SLA violation

Service Level Agreements

With Aritic Desk, you can deliver resolution with accepted SLA and automatically escalate the ticketing issue to higher authority when there is delay. For this, please follow the below steps: –

  1. Go to Aritic Desk Dashboard > Admin > Business Rules > Service Level Agreement > New SLA.
  2. In a  new modal window, inside “SLA Times” you can activate the time for different ticket escalation.
  3. Click on “Submit” button.