With Aritic Desk, you can deliver resolution with accepted SLA and automatically escalate the ticketing issue to higher authority when there is delay. For this, please follow the below steps: –
- Go to Aritic Desk Dashboard > Admin > Business Rules > Service Level Agreement > New SLA.
- In a new modal window, inside “SLA Times” you can activate the time for different ticket escalation.
- Click on “Submit” button.