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Configure the Facebook into Aritic Desk

It’s easy and possible to put your Facebook page communication into Aritic Desk. To do so, you need to follow these steps:

Register Facebook App

Register your Aritic Desk as a Facebook app at on “Create New App” and enter app name.
You need to be required to do the following:
Go to Settings -> Basic
“+ add Platform” -> Website and enter your Aritic Desk URL.
Fill “App Domains”, “Contact Email”, “Privacy Policy URL”, “Terms of Service URL” and add a app icon
Finally “Save Changes”.
In order to read and write on facebook pages, we need to get “publish_pages” and “manage_pages” permissions.
Go to “App Review” and request them.
Finally, go to Settings -> Basic -> “App Secret” -> “Show” and note the “App ID” and “App Secret”.

Configure Aritic Desk as Facebook app

Go to “Admin -> Channels -> Facebook”.Click on “Connect Facebook App” and enter your “App ID”, “App Secret” and verify the “Callback URL”.Connect Facebook App, click “Submit”
Done, your Aritic is configured as Facebook App now.

Link your Facebook Page to your Aritic Desk Facebook app

Now you need to link your Facebook Page from which you want to get posts and send out comments.
Click on “Add Account”, then you will see the authorize app page of Facebook. Click on “authorize app”.

You will get redirected back to Aritic Desk. Now you need to configure your search keys, where mentions and direct messages should get routed.After you are done, you will get an overview of all linked Facebook Accounts.

Start using your new channel

Start and write a post to your page, a short time later you will have a new ticket in Aritic Desk.
Just click on the reply button (as you do it for emails) to send a comment.


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