Create a Group
May 1, 2017
To create a new group, go to Aritic Desk Dashboard > Settings > Manage > Groups > New Group.
Now fill all the details:
- NAME: “Support”
- ASSIGNMENT TIMEOUT: “30 min” {NOTE-Assignment timeout in the minute it assigned agent is not working on it. Ticket will be shown unassigned.}
- FOLLOW UP POSSIBLE: “Yes” {Follow up for closed ticket possible or not}
- ASSIGN FOLLOW UP: “Yes” {Assign follow up to latest agent again}
- EMAIL: “support@aritic.com”.
- SIGNATURE: “Default”
- NOTE: “”
- ACTIVE: “active”
- Now click on submit button.
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