Create a Group

To create a new group, go to Aritic Desk Dashboard > Settings > Manage > Groups > New Group.

Now fill all the details:

• NAME:  “Support”
• ASSIGNMENT TIMEOUT:  “30 min” {NOTE-Assignment timeout in the minute it assigned agent is not working on it. Ticket will be shown unassigned.}
• FOLLOW UP POSSIBLE: “Yes” {Follow up for closed ticket possible or not}
• ASSIGN FOLLOW UP: “Yes” {Assign follow up to latest agent again}
• EMAIL: “support@aritic.com”.
• SIGNATURE: “Default”
• NOTE: “”
• ACTIVE: “active”
• Now click on submit button.