To create a new group, go to Aritic Desk Dashboard > Settings > Manage > Groups > New Group.

Now fill all the details:

  • NAME:  “Support”
  • ASSIGNMENT TIMEOUT:  “30 min” {NOTE-Assignment timeout in the minute it assigned agent is not working on it. Ticket will be shown unassigned.}
  • FOLLOW UP POSSIBLE: “Yes” {Follow up for closed ticket possible or not}
  • ASSIGN FOLLOW UP: “Yes” {Assign follow up to latest agent again}
  • EMAIL: “support@aritic.com”.
  • SIGNATURE: “Default”
  • NOTE: “”
  • ACTIVE: “active”
  • Now click on submit button.