In AriticDesk user’s can apply tags to tickets, users, and organizations. Tags are simply words, or phrases, which you can use to add more context to tickets.
Tags provides the user a flexibility to manage and customize the support workflow. Here are the ways to use tags:
Add tags to tickets, either manually and use those tags to create custom workflows.
Add tags to user and organizations.
Browse tickets by tag.
Create views and reports by tags.
It helps to quickly assess tag to understand support request to solve the issues easily.