SLAs are set rules that define the level of services a customer can expect from the service providers. Your SLAs are used to determine the due by time for every ticket you create on Aritic Desk. You can also have default SLAs for your all customers or different SLAs for each customer type/tier.
To set the different or multiple policies, kindly follow the given steps: –
- Go to Aritic Desk Dashboard > Admin > Business Rule > Service Level Agreement > New SLA.
- In a new modal window inside “Ticket Selector”, create the policies according to your requirement.
- Click on “Submit” button.