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Organization Management

Organizations

ORGANIZATION MANAGEMENT- This has significant advantages including two. As Agent, you not only have the overview of the tickets a customer but additionally the overview of the entire organization. For example, about the search for the organization, open them by just one click.
As a customer, you can see their tickets with colleagues and edit (if the organization is a “sharing”, this allows you to set each organization as a parameter).

To create a new organization click on the “New Organization“.

Now fill all the details.

  1. NAME:”example”.
  2. DOMAIN:”domain.com”.
  3. NOTE:””
  4. SHARED ORGANIZATION:”no”.{customer in the organization can view each other items}
  5. DOMAIN BASED ON ORGANIZATION:”no”.{assign Users based on users domain}
  6. ACTIVE:”active”.

Now click on “Submit” button.