Predefined response (Macros)

  1. Macros can be freely defined by you(Admin).
  2. For instance, after successfully finishing a ticket you can run a macro that sends a message, changes the status of the ticket to “completed” and then closes the ticket.
  3. Macros can be intuitively defined and enabled via the Admin interface.
  4. Especially for heavy users, macros make work much easier and provide significantly better performance.