Schedule Ticket Pending Close


In Aritic Desk, if the issue is resolved then the agent who has solved the issue can schedule the ticket pending close. Follow the below step to do the same: –

  1. Go to Aritic Desk Dashboard, select the ticket for which you want to schedule ticket pending reminder.
  2. From the right navigation bar inside “Status” option choose “Pending Close”.
  3. Click on “Update” button.