Ticket Hook and Positioning

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The identifier for a ticket, e. g. Ticket#, Call#, MyTicket#. The default is Ticket# and ticket hook positioning is the format of the subject.

To do such settings, please follow the given steps: –

  1. Go to AriticDesk Dashboard > Admin > Settings > Tickets.
  2. Click on “Base”, for “Ticket Hook” give the name of your choice.
  3. For “Ticket Hook Position” select the position as right, left or none accordingly.

Right means Some Subject [Ticket#12345]
Left means [Ticket#12345] Some Subject
None means Some Subject (without ticket number). In the last case you should enable “postmaster_follow_up_search_in” to recognize followups based on email headers and/or body.