Ticket Templates

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If agents need to create tickets with similar content, they can be stored as ticket templates, in order to use the same content the ticketing in the future. The following ticket information can be put into a template: ticket type, customer, title, text, group, owner, status, priority and tags.

In order to create a new template just enter the required information and choose a matching name, which can be entered in the field “save as template”. Now you can simply choose the template while creating the ticket.

You can check the saved template by clicking on the letter icon, check the image below: –