Skip to content Skip to main navigation Skip to footer

Setup an automatic chats assignment workflow

i) In the Aritic dashboard, navigate to ‘Conversation,’ then click on it.

ii) Immediately move your cursor on ‘Chat Widget, and press it.

iii) Click on the ‘Configure team.’

iv) Then click on ‘Chat transfer workflow.’

v) Choose a suitable option from the drop-down menu.

vi) Mention the timeout in seconds before the chats get transferred to another department.

vii) Now, click on the appropriate checkbox, as shown below. 

Was This Article Helpful?

0 Comments

There are no comments yet

Leave a comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.