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productivity tips
In Productivity

10 Unconventional Productivity Tips For Customer Support Teams

July 6, 2021 7 Mins Read

No matter what business you are in, the success of it mainly depends on happy customers. It is because the…

Track Time for Support Tickets
In Ticket Resolution

10 Crucial Reasons to Track Time for Support Tickets

June 7, 2021 6 Mins Read

The customer service team works as the backbone of a business. Customer service representatives spend a lot of time handling…

Support Ticket Prioritization
In Ticket Resolution

6 Best Practices For Support Ticket Prioritization

June 1, 2021 6 Mins Read

The customer raises a support ticket to the provider to resolve any issues that may have occurred while using the…

Ticket Resolution Time
In Ticket Resolution

Top 11 tricks to Reduce Mean Ticket Resolution Time

May 11, 2021 6 Mins Read

Customer experience is at the crux of every business. One unhappy customer can cause tremendous damage if not appropriately managed.…

Customer Experience Strategy
In Customer Experience

10 Effective Ways to Create a Customer Experience Strategy in 2021

May 10, 2021 8 Mins Read

A pleasant interaction of a customer with your business is called customer experience. A customer experience constitutes the entire cycle…

Customer Experience Blogs
In Customer Experience

Top 11 Trending Customer Experience Blogs to look out in 2021

May 3, 2021 6 Mins Read

Brands have realized Customer Experience’s role in their business’s success, which has led to an enormous surge in the written…

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