Full Stack Aritic Desk Features
Aritic Desk is loaded with features, that help you manage your customers online
A vista of opportunities to explore and implement
Simple Auditing
Aritic Desk helps you create tickets. Based on the ticket history, you can audit them. This makes Aritic Desk a perfect solution for finance sector as well. Reconstruct your tickets any time by shuffling the attributes and the values as assigned to each.
Customised tickets
With Aritic Desk, you can add custom fields, i.e. create individual fields like an expected deadline. Not only can you implement this feature in your tickets; your clients and organisations can also do the same.
Instant updates about changes
Forget double editing. You and your team are always on the same page as you get notified instantly about any changes made. There is no scope of missing out on any information or going over to your colleague’s desk to inform them!
Personalised overview
Get access to the overview of all your teams in a click. As an admin, you get the veto power to decide the number, names, attributes, columns and authorizations.
Live chat help
Solve customer requests instantly. Help in customising the widgets real-time. After all, there are so many advantages of being quick!
Phone integration
Trust Aritic Desk API to enable telephone system integration for incoming and outgoing calls. While outgoing calls are just a matter of a single click, clients are discovered via their telephone numbers.
Multiple language support
Aritic Desk loves being global. The Web-app supports multiple languages for you to choose your preferred language for a smoother interaction and experience.
Full-text search
Looking for a word that you cannot recall who said and when? Aritic Desk provides a full-text search for words and phrases. It searches not just the tickets but also any and every available attachment swiftly. Talking about the swiftness, let’s say it searches about 40GB data in maximum three seconds.
Exclusive branding
Aritic Desk lets your clients and agents to change the look of Aritic Desk as per their wish. The whole concept of personalised UI is here!
Multi-Tasking
You can juggle between multiple tasks on Aritic Desk seamlessly. Your clients can open, edit, close tickets (and do more) without having to leave the browser window. Do everything simultaneously on Aritic Desk.
Auto-Save keeps everything Safe
Forgot to save and closed the window? Fret not. Aritic Desk automatically saves your work for you to continue later on the same or some other device.
Efficient text modules
Problem solving is fast and efficient with the flexible text modules on Aritic Desk. Customer requests will no more get stacked up.
Section highlights
Notify your team about an important section by making a permanent mark over it. It is easy to highlight important parts for your team to notice on Aritic Desk.
Safe, Secure and Sound
There are various guidelines laid down for keywords, device-loggings, and two-factor authentication to ensure safe and secured experience with Aritic Desk.
Multi-stream email piping
Take communications to the next level by emailing to your team right within your tickets. Streamline emails to be sent for enhanced and quick notification.
Multi-team support
You have more than one team? Well, Aritic Desk is already prepared for that. Experience a comprehensive support for all your teams with same efficiency and swiftness.
Social media integration for Ticket creation
Create support tickets automatically with any of your customer social media profiles. Post replies to any status update that concerns you- right within Aritic Desk. Add support tickets automatically from Facebook and Twitter along with Telegram, directly to Aritic Desk.
Customer-oriented interface
Your customers can easily track all the edits made and the time when the changes were made. They can consequently provide further information easily.
VIP on Aritic Desk
Clients who are important can be marked as VIP and the same marking will show on your interface too.
External authentication
Log in via social media profiles like Facebook or Twitter, or use Google vis OAuth. Aritic Desk is up-to-date, always.
Migrate without losing data
Aritic Desk ensures that you have a smooth migration to Desk without losing any of your previous data. The Desk Migrator or Zendesk can be used for a smooth transition. PS: There are several other solutions available too!
Bulk ticket operations
Do more than just creating a ticket. Open, edit, delete, add members, assign owners, modify details, and more – Do bulk operations hassle-free.
Unique profiling of tickets
Profile your tickets based on your requirements for easy access later on. Whether by team or name or any other attributes- your ticket, your way.
Inbound support call with call recording
We record inbound calls for further analysis and a comprehensive support. Trust the inbound call support for any issues you have with Aritic Desk.
Automated Ticket SLA and Escalation notification
With Aritic Desk, you can deliver resolution with accepted SLA and automatically escalate the ticketing issue to higher authority when there is delay.
Agent Portal Translations
Let your agents or clients see the support in any language they are comfortable in. Once the app is installed, the language widget is available to change the language.
Report Profile Analysis
Analyse each profile in-depth, starting with how many tickets were created, who created, the progress status, et al. Use filters to dig in deep and know details like which agent creates more tickets, engages more, etc.
Advanced Security
Your information, conversation, files, docs, and all other attachments are safe and secured. Single sign on, advanced password policy for agents, custom SSL certificates, and more- Aritic Desk is seriously secured
Social channel Integrations
Leverage the power of social media platforms on Desk too! Give collaboration that edge by integrating social media platforms and giving your audience the chance to connect directly from the social media platforms
Real-time Chat Supports
Increase and encourage collaboration with real-time chat supports. No more fake names and pre-written answer templates. Interact with your clients and agents real time, and offer genuine relevant solutions
Time Accounting
Put together your hard work in hours and minutes so that you can measure at the end of the month. Track the number of hours and minutes you are spending in catering to your clients and agents. With built in start and stop feature, Aritic Desk silently measures your time while you focus on your work
Multiple Business Hours
Customise your business hours according to your availability. Not all agents need to be online 24/7 and not all are located in the same place. Design your work times according to your needs, location and availability
Automation and Trigger
Not all tickets get closed in one-go. While some require a lot of to and fro, there are many tickets that remain unattended. Automation and time-based triggers set certain rules so that you are reminded of those pending tickets that require your attention. You can design your own rules to get customise notifications
Service Level Agreements
Design your service level agreements to define exactly what your customers can expect from you and by when. SLAs are set rules that define the level of services a customer can expect from the service providers. Your SLAs are used to determine the due by time for every ticket you create on Aritic Desk. You can also have default SLAs for your all customers or different SLAs for each customer type/tier
Automation with Macros
Combine all the actions that you need to perform on a daily basis or to some tickets regularly into a single macro. Save time by automating these macros and focusing more on enhancing your customer experience
Realtime Performance Analysis
Why rely on manual reports to analyze the performance of your team against each client or agent. Aritic Desk offers real time performance analysis based on ticket properties, agents catered to, time trackers, etc.
Multi Organisations Support
Manage more than one organisation seamlessly without disrupting your support system. Extend your support to multiple organisations irrespective of time differences, work schedule differences, requirements and other factors
Knowledge Base
Create knowledge base that is easy to find on Google. Whenever you send a long reply to a customer, you can add that to your knowledge base if possible. Create articles that will help your customers get going with majority issues. PS: No Errors or Typing mistakes in knowledge base!