Tracking the open tickets and ensuring on-time closure is one of the most challenging parts of every business. While monitoring…
The support team’s size, productivity issues, team motivation, retention, and many other challenges are real. However, every business works hard…
Day-to-day operations and reliable IT support are vital for a business to perform well. A robust ticketing system can cut…
Every business receives a huge volume of tickets every day. Prioritizing the tickets based on raising and as per the…
People in any given team come from various backgrounds, and miscommunications and clashes are a part of the deal. Leading…
Organizations big and small faced many challenges with email support. However, the traditional ticketing systems offered to solve problems ranging…
The customer service department is one of those teams in every organization that works hard and rarely gets recognized for…
The idea of automating the service desk looks like a weird idea until it is for a small setup like…
Customer Experience is at the crux of every business. Happy customers directly impact the success of a company. The customer…
The COVID instilled remote work has resulted in many twists and turns in both professional and personal lives. Whether it…