The customer service team works as the backbone of a business. Customer service representatives spend a lot of time handling inbound inquiries, and time is of the essence while managing the support tickets. The time taken to complete a request plays a vital role and is a significant contributor to the overall efficiency of the customer service team. You and your team should begin to track time for support tickets if success is vital for…
The customer raises a support ticket to the provider to resolve any issues that may have occurred while using the product/ service offered. The business interaction needs the business to document as per the ITIL service management framework. It enables tracking progress and for any other business references. Required solutions and specific data are part of the support ticket description that the IT department determines. Once assigned to an executive, he/she will be responsible for…