The rift between Mark Zuckerberg and Elon Musk, two of the most influential businessmen of our time, is proof that Artificial Intelligence is no longer just a futuristic concept.
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1 . The Intersecting Point: Social Media Marketing and AI
2. Over-personalization: The Risks of AI and Social Media
Mark Zuckerberg, CEO of Facebook, believes strongly in Artificial Intelligence. His company often releases research papers to showcase the integration of Facebook and AI.
On the other hand, Elon Musk, CEO of Telsa and Space X, opined that Mark Zuckerberg’s knowledge of AI is limited.
Well, Zuckerberg responded to Elon Musk’s statement leading to a highly-publicized clash of opinions. However, what we can draw from this rift is that AI will continue to infiltrate our society in a variety of ways.
Facebook’s eagerness to harness the power of deep learning is a pointer to the next leap in the social world. Social media marketing will collide with AI? Many marketers already believe that it has.
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The Intersecting Point: Social Media Marketing and AI
The rise of social media marketing tools gave marketers the power to scale free-flow communication between brands and their customers. Shortly after, we were introduced to AI—overlapping and intertwining with social media marketing platforms.
Spurred by the need to give customers exactly what they want and when they want it, AI and social media marketing strategy had to intersect and overlap—thus giving marketers the immense power to extract customer data through connected activities.
This intersection of the two marketing concentrations has opened up a whole new mindset regarding marketing campaigns.
Inevitably, with change comes the fear of the unknown—specifically, modern marketers have voiced concerns that new technology would replace the human element of marketing, leaving most of us out of jobs. Yet, this couldn’t be further from the truth. AI empowers social media marketers to do their jobs more efficiently, providing more insight into campaigns’ successes and failures.
Today, marketers are equipped to recognize user behavior and roles, which helps them target users better. With the help of predictive analytics and AI, social media marketers have successfully made the transition from business-like engagement to personal relationship building.
For instance, guesswork is out of the question when it comes to running social ads. Thanks to Ad-targeting AI scores, each ad’s performance is recorded and analyzed, identifying all the data points that show conversion at its best.
Over-personalization: The Risks of AI and Social Media
As AI quickly intertwines with social marketing, the question of handling personal data has started to become a concern for many social media users.
Think about it: As marketers, we know so much about our customers—their buying patterns, their personal connections, demographic information, previous purchase history, their professions, schools, and so on. And while this abundance of information allows us to do our jobs better, one question continues to weigh on us: Do our customers know that this data is so accessible?
In marketing, we’ve been told time and time again that we must personalize our content to resonate with our audience. However, in doing this, it’s extremely easy to cross the line. When we hyper-personalize marketing content, it can seem like an intrusion. It can happen even we are experimenting with AI-bots, which are supposed to learn about human interaction and offer more personalized conversations.
One of the biggest examples of personalization going overboard (or hay way) is that of Microsoft’s experiment with AI-Bot. Microsoft launched TAY to the world in 2016. It was supposed to replicate a teenage girl’s voice and interests and was apparently designed to learn human interaction from Twitter through real-time conversations.
The more you chat, the smarter Tay gets: That was what Microsoft intended to make or expected Tay to become. Alas! Things fell flat on the face when Tay turned out to be extremely racist and communist over a short period of time. Tay was designed to absorb human sentiment and content and integrate it into her future musings. But Tay turned out to be devilish before Microsoft chose to shut it down completely.
So, while social media platforms offer unlimited creativity to marketers, they also carry a huge risk of unwanted intrusion. Remember, many of your customers and prospects use these platforms in a social capacity. They don’t necessarily feel comfortable having advertisers and businesses intruding on a space they perceive as highly personal.
For this reason, social media marketing tips will always require human intervention, even as AI becomes a major player in the execution of social campaigns.
AI will not replace social media marketers. Rather, it will help marketers leverage the full potential of social media. Click To Tweet
To make our stance clear, we believe social media marketing benefits from the intervention of AI. This new technology can help marketers create a unified customer experience across all platforms. Here’s how:
1 . Content Creation
Decades ago, the world of marketing was much slower. Brands would create one or two campaigns every six months. Fast forward to the current date, and you’ll notice many brands build more than six campaigns in a single month!
Here’s where AI comes in. AI is helping in streamlining content creation and research processes. Search engines like Google have already started incorporating basic extractive summaries and are capable of answering fact-based or keyword-based questions.
As AI intervenes into the content world, newer NLP platforms (Natural Language Processing Platforms) help content marketers create sensible content for open-domain questions like ‘what is the future of AI?’.
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Over time, AI-tools start picking up the correct arrangement of sentences to form meaningful articles. For instance, Forbes’s earning reports are actually written by a bot that is fed data and all the requisite information. Here is a sample below.
Bots may still have a long way to go to provide the humane-touch in content (like triggering human emotions), but for now, AI is making content creating a smoother run than ever.
And now, we have the first-ever social marketing tool that uses AI (Missinglettr) to write and promote content to your audience.
2. Content Optimization
Content marketing requires constant attention to keep an audience hooked AI can ease this burden. Let’s look at an example: Using AI, The New York Times built an intelligent bot that uses story engagement data to help the content team identify which stories to focus on or promote on any given day.
It not only allows for data-driven decision-making but also saves the marketing team valuable time and energy.
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3. Influencer Marketing
Influencer marketing is more like the next step to word-of-mouth buying. When you have a key leader or a public figure spreading out your brand’s message to a larger mass, your outreach automatically expands, and your brand comes directly under the spotlight.
For all the obvious reasons, influencer marketing works simultaneously with a social media marketing plan and content marketing.
Every influencer or leader has social credibility that can work in your brand’s favor. Then comes the content element – when these influencers who have the power to bend your target consumers’ buying decisions, they start creating content for themselves, content that promotes and aligns with their personalities and also with the brand.
Marketing methodologies have evolved. Brands place more importance on building a positive online and social presence. As a result, most brands have learned to be conscious of any influencers or outside personalities associated with their company.
Unfortunately, identifying high-quality influencers can take a significant amount of time and energy. Plus, even if an influencer appears to be a great fit, it’s hard to predict human behavior and understand exactly how your audience will respond to something.
Here’s where AI can help—new technologies can crawl social media sites and gauge how well a certain person or profile aligns with your wants and needs. Brands always look for influencers who fit perfectly with their business’s DNA.
And this consciousness is clubbed with a predictive quality due to which brands are employing more and more AI tools so that this brand-to-influencer match is stronger and related.
For instance, Insightpool is one such platform that skims through over 600 million social profiles of influencers that are a fit for a brand. One such case study was published by Holmes Report, where Insightpool rated the best performing PR firms on social media.
Key Takeaways
Social media marketers are in no way handing over program management to AI completely. Rather, they are adopting brilliant tools to add more value to their current social media marketing strategy.
Apply the strategies mentioned in this article to boost your social media marketing strategy and further your marketing initiatives.
⭐ How AI is being used in marketing?
Artificial Intelligence (AI) is being used to power more and more marketing activities, including content recommendation, targeting, and personalization. As a result, a lot of companies are trying to get their hands on it as they realize that AI can help them deliver better results with less effort.
⭐ How is AI used in social media marketing?
The first step in using AI is to define the goal of your social media campaign. You need to know what you want from it before using AI tech correctly. The next step is to develop a plan for how you’re going to use AI techniques.
⭐ Is AI the future of marketing?
Artificial Intelligence is the future of everything, and marketing will certainly not be left behind. The AI revolution has been going on for many years now, and it shows no signs of stopping in the near future.
⭐ What is negative personalization?
Negative personalization occurs when a user receives an irrelevant message because of the way they are using the service. This can be extremely frustrating to users and cause high churn rates.
⭐ What is the impact of personalization?
Personalized marketing has profoundly impacted how businesses engage with their customers. For one, personalized marketing is much more memorable than traditional advertising methods because your target audience feels like you’re speaking directly to them.
⭐ Why is content optimization important?
Content optimization is the process of optimizing your blog posts to rank better in search engines. It’s an effective way to drive free, organic traffic from Google and other search engines.
⭐ Why is content optimization important for SEO?
Content optimization is an important part of SEO. It helps to make your content relevant so that search engines can understand it and place it in the right position on the SERP.
⭐ Is influencer marketing effective?
Influencer marketing is an advertising strategy that has become increasingly popular in recent years. It uses the power of influencers to promote brands and products by using social media, blogs, and other mediums.
8 Comments
Very well written! Yes, you are right that marketers are adopting highly intelligent tools to add more value to their current social media marketing strategy. Keep it up.
Thanks for sharing such excellent points that you discussed in this article which can be easily applicable.
Artificial intelligence is not replacing social media platforms, it is making way for upgradation. And if a tool doesn’t upgrade, there is not much scope for that tool to exist.
Good Article! It provides valuable information on Artificial Intelligence. I agree with your all points.
It’s nice that artificial intelligence is now utilized in the field of B2B marketing.
The question about AI infiltrating various areas is definitely a debatable topic. Thanks for sharing how to utilize AI for our benefit!
Wonderful article and suggestions. Right now, it is only the buzz around the implications of AI that this will interfere and dilute the human involvement of all fields. Let’s see what the future beholds.
Great article & suggestions. It is only the buzz around how AI will interfere and dilute human engagement in almost all fields. I stress that nothing can replace the intellect and reason of humans. However, humans are sometimes lazy!